Deleting your data

BrandlyPro · Last updated

Draft — not in forceThis document is a working scaffold. It has not been reviewed by a lawyer and is not a binding statement of BrandlyPro’s practices. Highlighted values still need to be decided. Do not submit this URL for Meta App Review, and do not rely on it, until this notice is removed.

Delete it yourself

  1. Sign in to BrandlyPro as the account owner.
  2. Go to Settings → Delete account.
  3. Type your account name to confirm, then choose Delete account.

Only the account owner can do this, and it deletes the whole workspace — everyone on the account loses access immediately, not just you.

The 30-day window

Your account is locked the moment you confirm, and the data is permanently deleted 30 days later. Until then it can still be restored: email neeraj@brandlypro.com before that date. Once the 30 days pass, the data is gone and we cannot bring it back.

The delay exists so a mistake, or someone deleting your account without your permission, is recoverable.

Or ask us

If you cannot sign in, email neeraj@brandlypro.com from the address on your account with the subject Delete my data. Include the WhatsApp number connected to the account, if you have one. We may ask you to confirm ownership before we act.

We complete deletion requests within [ state a number of working days — Meta expects a concrete commitment; 7 working days is the market norm ].

What gets deleted

This is the part most policies leave vague. Two different sets of data are involved and they are not deleted by the same person.

Your account data — we delete this

  • Your user profile, name, email and credentials.
  • Your business account, team members and pending invitations.
  • Access tokens for any WhatsApp number you connected, and the stored WhatsApp Business Account and phone number identifiers.
  • Your contacts, conversations, message history, and media.
  • Automations, flows, broadcasts, templates, pipelines and deals.
  • Usage and onboarding records tied to your account.

What we cannot delete for you

  • Data held by Meta. Your WhatsApp Business Account belongs to you and lives with Meta. Deleting your BrandlyPro account does not delete it. To remove that, disconnect our app from your WhatsApp Business Account in Meta Business Settings and contact Meta for anything held on their side.
  • Messages already delivered to the people you messaged. A sent WhatsApp message sits on the recipient’s device. Nothing we delete removes it from there.
  • Records we must keep by law, such as billing and tax records. [ State which records, and for how long — Indian tax law generally requires 8 years ].

If a business messaged you using our software

If you are a member of the public rather than our customer, we hold your details on behalf of that business — they decide what happens to them. Ask them directly. If you contact us, we will pass your request on and tell you who it went to. [ Confirm with counsel whether a direct response is required rather than routing ].

Backups

Deleted data may persist in encrypted backups for a short period before those backups rotate out. [ State the backup retention window — check the Supabase project’s actual backup schedule rather than guessing ].

Contact

neeraj@brandlypro.com · +91 77018 22010