Two separate bills
Understanding this first makes the rest straightforward. You pay two parties, and we can only refund one of them.
| What | Billed by | Can we refund it? |
|---|---|---|
| Software subscription | BrandlyPro | Yes — this policy applies |
| WhatsApp message charges | Meta, directly to your own account | No — we never hold this money |
Message charges go from you to Meta at Meta’s published rate. We take no margin on them, which also means there is nothing for us to refund. Queries about those charges go to Meta.
Cancelling
Cancel from your account settings at any time. No email, no phone call, no retention conversation, no notice period.
[ Ticket #22 (one-click cancellation) is still open. Do not publish this page until that ships — it is a binding commitment, and the whole point of the clause is that it is true ].
Refunds
[ DECIDE THIS — it is the substance of the page, and the market default is worth resisting. ]
The incumbent posture in this market is that all subscription payments are final and non-refundable once a billing period starts, with cancellation stopping future charges only. GOALS.md G3 positions deliberately against that, so copying it would give away the argument. Options worth pricing:
- Pro-rata refund of the unused period. Strongest version of the promise, most operationally costly.
- Cancel-anytime with service to period end, no pro-rata. Market-standard and defensible, but not a differentiator.
- A no-questions window — e.g. full refund within N days of first payment — plus period-end cancellation after that. Cheap to honour, and it is the version that actually reads as different.
[ Pick one, state it in plain terms with a number, and make sure billing (#21) implements it before this goes live ].
How to request a refund
Email neeraj@brandlypro.com from the address on the account. [ State the processing time and the method — refunds normally return to the original payment method within 5–7 working days once the processor is wired up (#21) ].
Failed or duplicate charges
[ Commit to refunding duplicate or erroneous charges in full, and state how quickly. This is cheap to promise and directly answers the recorded complaint pattern about charges continuing after a cancellation attempt ].
Free tier and trials
[ GOALS.md G4 plans a free tier of 1,000 conversations per month at launch. Confirm whether it exists before mentioning it, and state that no payment method is required if so ].
Contact
neeraj@brandlypro.com · +91 77018 22010